Axionplay

Last updated: 05.10.2026

1. Introduction

1.1. These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the website https://axionplay.online (the “Website”) and its related or connected services (collectively, the “Service”).

1.2. You should carefully review these Terms as they contain important information about your rights and obligations when using the Website, and they form a binding legal agreement between you, our customer (the “Customer”, “you”), and us.

1.3. The Service is owned and operated by 3-102-056694, a limited liability company registered in COSTA RICA with company registration number 3-102-056694, with registered address at Province 01 San José, Canton 01 San José, Mata Redonda, Las Vegas Neighborhood, two-story blue building diagonal to La Salle High School, operating under the brand AxionPlay (the “Company”, “we”, “us”, “our”).

1.4. The Company is licensed and regulated by the Anjouan Offshore Finance Authority, Autonomous Island of Anjouan, Union of the Comoros, under the Computer Gaming Licensing Act 007 of 2005, licence number [to be completed].

1.5. By using the Website and/or accessing the Service, whether as a guest or as a registered user with an account (the “Account”), you agree to be bound by these Terms, together with any amendments published from time to time. If you do not accept these Terms, you must not access the Service or use the Website.

1.6. These Terms apply together with our Privacy Policy, Responsible Gaming Policy, KYC Policy, AML Policy, bonus and promotion terms, and the rules of each game, all of which form part of the agreement between you and us.

2. Definitions

2.1. “Account” means the single personal account you register to use the Service.

2.2. “Balance” means the funds held in your Account, made up of Real Money and, where applicable, Bonus Funds.

2.3. “Bonus Funds” means non-withdrawable funds or free spins credited under a promotion and subject to wagering requirements.

2.4. “Real Money” means funds deposited by you and winnings from Real Money play, less any withdrawals.

2.5. “Restricted Countries” means the countries and territories listed in clause 5.3.

2.6. “Wagering Requirement” means the total amount you must wager before Bonus Funds, or winnings from them, can be withdrawn.

3. General Terms

3.1. We reserve the right to revise and amend these Terms (including any document referred to in them) at any time for legal, regulatory, commercial, security or operational reasons.

3.2. We will notify you of material changes by e-mail or by a notice on the Website at least 7 days before they take effect, unless the change is required immediately by law or by the regulator.

3.3. If you object to any change, you must stop using the Service and may withdraw your available Real Money balance. Your continued use of the Website after the change takes effect means you accept the Terms as amended.

3.4. Any bets not settled before the amended Terms take effect will be subject to the previous Terms.

4. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

4.1. You are over 18 years of age, or the legal age at which gambling is allowed under the law that applies to you, if higher. We may request proof of age at any time.

4.2. You have full legal capacity and can enter into a binding legal agreement with us.

4.3. You are resident in a jurisdiction that allows online gambling, and you are not resident in or accessing the Website from any of the Restricted Countries. It is your sole responsibility to make sure that your use of the Service is lawful.

4.4. You do not use a VPN, proxy or any other service or device that masks or manipulates your real location.

4.5. You are the authorised holder of every payment method you use.

4.6. You make all payments to us in good faith and will not try to reverse a payment or take any action which causes a payment to be reversed by a third party.

4.7. You understand that when placing bets you may lose some or all of the money you deposit, and that you are fully responsible for that loss.

4.8. You are acting solely on your own behalf as a private individual, and not on behalf of any other person or for any commercial purpose.

4.9. You are not self-excluded from gambling with us, and you are not registered in any self-exclusion scheme that applies to you.

4.10. You will not attempt to manipulate any game, market or element of the Service in bad faith.

4.11. You will act in good faith towards us and the Service at all times.

4.12. Neither you nor your employees, employers, agents or family members are registered in our affiliate programme.

5. Restricted Use and Restricted Countries

5.1. You must not use the Service:

5.1.1. if you are under the age of 18 years (or below the age of majority in your jurisdiction), or if you are acting as an agent for or on behalf of such a person;

5.1.2. if you reside in a country where online gambling is prohibited for its residents or for any person in that country;

5.1.3. to collect nicknames, e-mail addresses or other information of other Customers by any means;

5.1.4. to disrupt or unduly affect the activities of other Customers or the operation of the Service;

5.1.5. to promote unsolicited commercial advertisements, affiliate links or other forms of solicitation;

5.1.6. in any way which, in our reasonable opinion, is an attempt to exploit the Service or another Customer, or to collude with another Customer to obtain a dishonest advantage;

5.1.7. to scrape content from the Website or to infringe our intellectual property rights;

5.1.8. for money laundering, terrorist financing or any other unlawful activity.

5.2. You may not sell or transfer your Account to a third party, acquire an Account from a third party, or transfer funds between Accounts.

5.3. Restricted Countries. We do not accept Customers who are residents of, or who access the Website from, any of the following countries and territories:

• Australia
• Austria
• Belgium
• Costa Rica
• Cuba
• France and its overseas departments and territories
• Germany
• Israel
• Italy
• Netherlands and its territories (including Aruba, Curaçao, Sint Maarten and the Caribbean Netherlands)
• Ontario (Canada)
• Portugal
• Spain
• Syria
• Union of the Comoros (including the Autonomous Island of Anjouan)
• United Kingdom (including the Isle of Man, Jersey and Guernsey)
• United States of America and its territories and possessions
• Crimea and the temporarily occupied regions of Donetsk, Luhansk, Zaporizhzhia and Kherson (Ukraine)
• All FATF blacklisted countries (High-Risk Jurisdictions subject to a Call for Action), currently the Democratic People’s Republic of Korea (North Korea), Iran and Myanmar
• Any country subject to comprehensive United Nations sanctions
• Any other jurisdiction deemed prohibited by the Anjouan Offshore Finance Authority, or where online gambling is prohibited by law

5.4. We may update the list of Restricted Countries at any time. The current list is always published on the Website.

5.5. If we find that you are resident in or have accessed the Service from a Restricted Country, including through a VPN or proxy, we will close your Account and void any bets and winnings. Deposits will be returned, less any applicable costs, unless the law or the regulator requires otherwise.

5.6. Employees of the Company, its licensees, distributors, subsidiaries, game and payment providers, advertising and promotional agencies, media partners and contractors, and members of their immediate families, may not use the Service for real money. If such use is discovered, the Account will be closed and all bonuses and winnings forfeited.

6. Registration

6.1. We may refuse any registration application at our sole discretion and without giving a reason.

6.2. Before using the Service, you must personally complete the registration form with true, accurate and complete information, including your full name, date of birth, residential address, nationality, e-mail address and phone number, and you must read and accept these Terms.

6.3. You may hold only one Account. We allow only one Account per person, household, IP address, device, e-mail address and payment method. If we find duplicate Accounts, we may close them, void bets and winnings on the duplicates and cancel any bonuses.

6.4. You must keep your registration details up to date. Changes of name, address or payment method may require new verification.

7. Your Account

7.1. Your Account is held in the currency you select at registration from those offered. The currency cannot be changed after your first deposit.

7.2. We do not offer credit for the use of the Service.

7.3. You are responsible for keeping your username and password secret. Any action taken through your Account using your login details is treated as taken by you.

7.4. If you suspect unauthorised use of your Account, change your password at once and contact us at axionplay.support@gmail.com.

7.5. We may close or suspend an Account if you are not complying with these Terms, to protect the integrity or fairness of the Service, or if we have other reasonable grounds. We may not always be able to give prior notice.

8. Verification of Your Identity

8.1. To meet our licence and anti-money laundering obligations, we verify the identity, age and address of every Customer, and the ownership of payment methods, as described in our KYC Policy.

8.2. Full verification is required before your first withdrawal, or when your total lifetime deposits exceed EUR 2,000 (or currency equivalent), whichever comes first. We may also request verification at any other time.

8.3. We may request a copy of your passport, ID card or driving licence, a selfie holding your ID, a recent utility bill or bank statement, proof of ownership of your payment method, and evidence of the source of your funds. We may also ask you to take part in a video or telephone interview.

8.4. Until verification is complete, we may restrict deposits, play or withdrawals on your Account.

8.5. If you do not provide the requested documents within 30 days, or you provide false or altered documents, we may close your Account, withhold winnings and report the matter to the competent authorities.

9. Deposits

9.1. You may deposit only through the payment methods shown on the Website. Every payment method must be registered in your own name. Third-party deposits are not accepted and will be returned.

9.2. Minimum and maximum deposit amounts are shown in the cashier. A single deposit may not exceed EUR 2,000 (or currency equivalent) unless we agree otherwise.

9.3. We do not accept cash.

9.4. You must not use your Account as a bank account or transfer facility. If you withdraw deposits without wagering them at least once, we may review the withdrawal and charge a processing fee of up to 3% of the amount.

9.5. Funds held in your Account do not earn interest.

10. Withdrawals

10.1. You may request a withdrawal of your available Real Money balance at any time, subject to these Terms and successful verification of your Account.

10.2. Withdrawals are paid to the same payment method used for depositing, in the name of the Account holder. If this is not possible, we will pay to another verified method in your name.

10.3. Before any withdrawal, we carry out automated and manual checks of the activity and balance of the Account to confirm that the amount results from genuine play.

10.4. We aim to process withdrawal requests within 72 hours after verification. Processing by your payment provider may take additional time.

10.5. Minimum and maximum withdrawal amounts and any withdrawal limits are shown in the cashier.

10.6. We may delay or withhold a withdrawal while we investigate suspected fraud, money laundering, collusion, bonus abuse or a breach of these Terms.

10.7. If funds are credited to your Account by mistake, they do not belong to you and we will remove them. Winnings from wagering such funds may be voided.

10.8. You are solely responsible for any taxes on your winnings in your country of residence.

11. Protection of Player Funds

11.1. Customer balances are held in accounts designated for player funds and kept separate from the Company’s operating funds.

12. Bonuses and Promotions

12.1. Bonuses are offered at our discretion. Each promotion has its own terms, which apply together with these Terms.

12.2. Unless the promotion terms say otherwise:

12.2.1. only one welcome bonus is allowed per person, household, IP address, device and payment method;

12.2.2. bonuses expire 30 days after they are credited;

12.2.3. the Wagering Requirement is 35 times the bonus amount, and winnings from free spins must be wagered 35 times;

12.2.4. the maximum bet while playing with Bonus Funds is EUR 5 per spin or hand (or currency equivalent);

12.2.5. games contribute to the Wagering Requirement as follows: slots 100%, instant-win and scratch games 50%, table games and live dealer games 10%, excluded games 0%.

12.3. If you request a withdrawal before the Wagering Requirement is met, remaining Bonus Funds and related winnings are forfeited.

12.4. We may cancel Bonus Funds and related winnings where we detect bonus abuse, including multiple Accounts, collusion, opposite or low-risk betting, exceeding the maximum bet, playing excluded games or any systematic attempt to exploit a promotion.

12.5. Bonuses are not offered to self-excluded Customers, and may be withheld from Customers showing signs of problem gambling.

13. Inactive Accounts

13.1. An Account is inactive if you have not logged in, used the Service or placed a bet for twelve consecutive months or more and your Account is in credit.

13.2. We will notify you during the eleventh month of inactivity that a fee will start to apply. You may always log in and withdraw your funds.

13.3. After twelve months of inactivity, we will charge an Inactive Account Fee of EUR 5 (or currency equivalent) per calendar month for as long as the Account remains inactive and in credit. If the balance is less than EUR 5, the fee will be the remaining balance. The fee will never make your balance negative.

14. Payment Transactions and Chargebacks

14.1. You are fully responsible for paying all monies due to us.

14.2. You must not reverse, charge back or dispute a payment you have made. You will reimburse us for any chargeback, denial or reversal of a payment and for any loss we suffer as a result. We may also charge an administration fee of EUR 50 (or currency equivalent) per chargeback, denial or reversal.

14.3. Where a chargeback is made, we may suspend your Account, void related winnings and pass your details to a debt recovery agency.

15. Games and Rules of Play

15.1. Each game has its own rules, paytable and return-to-player (RTP) information, which are available in the game. You should read them before playing.

15.2. All games use random number generators certified by independent testing laboratories. Live dealer games are run in licensed studios.

15.3. A bet is accepted when it is confirmed on our server. The game results recorded on our server or that of the game provider are final.

15.4. If you lose connection during a game, the game will continue or resume as set out in the game rules, and the server result will apply.

15.5. All results shall be final 72 hours after they are recorded. Within that period, we will only correct results due to human error, system error or errors of the game provider.

16. Errors and Malfunctions

16.1. In the event of an error or malfunction of our systems or processes, all affected bets are void and stakes are returned. A malfunction voids all pays and plays.

16.2. You must inform us immediately as soon as you become aware of any error in the Service. Exploiting an error is a breach of these Terms.

16.3. We are not liable for any costs, losses or claims arising from communication or system errors, bugs or viruses, and we may void the games or bets concerned and take any other action to correct such errors.

17. Gambling by Those Under Age

17.1. If we suspect, or are told, that you are or were under 18 years of age (or below the age of majority that applies to you) when you placed bets, your Account will be suspended to prevent further bets or withdrawals while we investigate.

17.2. If we find that you are or were under age, or that you have been betting on behalf of an under-age person:

17.2.1. all winnings credited or due to your Account will be retained;

17.2.2. all winnings gained while under age must be repaid to us on demand;

17.2.3. any deposits in your Account which are not winnings will be returned to you, less any payment transaction fees.

18. Fraud and Prohibited Conduct

18.1. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts, and we will withhold payment where any of these are suspected.

18.2. You must not use stolen or unauthorised payment methods, collude with other players, use bots or automated software, tamper with the Website or games, or behave abusively towards our staff or other players.

18.3. You will indemnify us and pay on demand all costs, charges and losses we incur arising from your fraud, dishonesty or criminal act.

18.4. We may share information about fraud with the competent authorities, the regulator, payment providers and other licensed operators, as permitted by law.

19. Responsible Gaming

19.1. We offer deposit, loss and wager limits, session limits, reality checks, time-outs and self-exclusion, as described in our Responsible Gaming Policy.

19.2. Decreases in limits take effect immediately. Increases or removal of limits take effect after at least 24 hours.

19.3. During self-exclusion you must not open a new Account. Winnings from Accounts opened in breach of a self-exclusion may be voided.

19.4. We may apply limits to, suspend or close an Account on responsible gaming grounds.

20. Closure of Your Account

20.1. You may close your Account at any time by contacting us at axionplay.support@gmail.com. A closure requested because of gambling concerns will be treated as self-exclusion.

20.2. On closure, any verified Real Money balance will be paid to you, less any amounts we are entitled to withhold under these Terms. Bonus Funds are forfeited.

21. Intellectual Property

21.1. The AxionPlay name and logo, the Website, its content, software and systems are owned by or licensed to the Company. Any unauthorised use may result in legal action.

21.2. You may not use our trademarks, logos or content in connection with any product or service that is not ours, or in any way that is likely to cause confusion or that disparages us.

21.3. We may remove or reclaim any nickname you choose if we consider it inappropriate.

22. Your Licence

22.1. Subject to these Terms, we grant you a non-exclusive, limited, non-transferable and non-sublicensable licence to access and use the Service for personal, non-commercial purposes only. The licence ends when our agreement with you ends.

22.2. You may not copy, modify, publish, distribute, scrape or otherwise exploit the Service or its content except as these Terms permit.

23. Communications and Notices

23.1. All communications and notices from you to us under these Terms shall be sent to axionplay.support@gmail.com or through the customer support form on the Website.

23.2. All communications and notices from us to you shall be posted on the Website and/or sent to the e-mail address registered on your Account.

23.3. You may opt out of marketing communications at any time. Service messages about your Account cannot be opted out of.

24. Matters Beyond Our Control

24.1. We are not liable for any failure or delay in providing the Service caused by an event of force majeure outside our reasonable control, including natural disasters, war, terrorism, pandemics, labour disputes, power cuts, acts of government, failures of telecommunication networks or cyber attacks. In such an event we may cancel or suspend the Service without liability.

25. Liability

25.1. The Service is provided “as is”. We do not guarantee that it will be uninterrupted or free of errors.

25.2. To the extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, or loss caused by your own fault, by third parties unconnected with our performance of these Terms (such as network problems or the performance of your equipment), or by events we could not have foreseen or prevented.

25.3. As the Service is for consumer use only, we are not liable for any business losses.

25.4. Our total liability to you is limited to the amount of your deposits in the 12 months before the claim arose.

25.5. Nothing in these Terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

26. Indemnity

26.1. You agree to indemnify the Company, its directors, employees and partners against any claims, losses and costs, including legal fees, arising from your breach of these Terms or your misuse of the Service.

27. Links to Other Websites

27.1. The Website may contain links to third-party websites which we do not control. Links are provided for convenience only and do not imply our endorsement. We are not responsible for the content or availability of such websites.

28. Complaints

28.1. If you have a complaint, contact customer support at axionplay.support@gmail.com using the e-mail address registered on your Account, and include your username, the date and time of the event and a description of the problem.

28.2. We will acknowledge your complaint within 48 hours and aim to give a final response within 14 days. Complex complaints may take up to 28 days.

28.3. If you are not satisfied with our final response, you may refer your complaint to the Anjouan Offshore Finance Authority.

29. Assignment

29.1. You may not assign these Terms or any rights or obligations under them without our prior written consent.

29.2. We may assign all or part of our rights and obligations to a third party able to provide a service of substantially similar quality, by posting notice on the Website.

30. Severability

30.1. If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent needed to make it enforceable, and the remaining provisions will not be affected.

31. Breach of These Terms

31.1. Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide the Service, without prior notice, if in our reasonable opinion you breach any material term of these Terms. We will promptly notify you of any such action.

32. General Provisions

32.1. Term of agreement. These Terms remain in force while you use the Service and survive the closure of your Account.

32.2. Waiver. No failure or delay by us in enforcing any term is a waiver of that term or of our right to enforce it later.

32.3. Language. If there is any discrepancy between the English version of these Terms and any other language version, the English version prevails.

32.4. Governing law. These Terms are governed by the law in force in Anjouan. Disputes not resolved through the complaints procedure are subject to the jurisdiction of the competent courts of Anjouan.

32.5. Entire agreement. These Terms, together with the documents referred to in them, are the entire agreement between you and us about the Service, and supersede all prior agreements and communications.

33. Contact

3-102-056694 (AxionPlay)

Website: https://axionplay.online

Registered address: Province 01 San José, Canton 01 San José, Mata Redonda, Las Vegas Neighborhood, two-story blue building diagonal to La Salle High School, Costa Rica

E-mail: axionplay.support@gmail.com