Axionplay

Last updated: 05.10.2026

1. Introduction

1.1. The website https://axionplay.online (the “Website”) is owned and operated by 3-102-056694, a limited liability company registered in COSTA RICA with company registration number 3-102-056694, with registered address at Province 01 San José, Canton 01 San José, Mata Redonda, Las Vegas Neighborhood, two-story blue building diagonal to La Salle High School, operating under the brand AxionPlay (the “Company”, “we”, “us”).

1.2. This Know Your Customer (“KYC”) Policy explains how we identify and verify our users, as required by our licence from the Anjouan Offshore Finance Authority and by applicable anti-money laundering laws. It forms part of our AML Policy and our Terms and Conditions.

1.3. The purpose of this policy is to make sure that every user is a real person aged 18 or over, is who they claim to be, is not located in a Restricted Country, is not on any sanctions list and is not self-excluded, and to prevent fraud, multiple accounts and money laundering.

2. When KYC Is Required

2.1. Basic checks are carried out on every user at registration, including an age check, screening against sanctions and politically exposed persons (PEP) lists, IP and device checks, and a check for duplicate accounts.

2.2. A full KYC process is compulsory when a user:

2.2.1. makes total lifetime deposits exceeding EUR 2,000 (or currency equivalent); or

2.2.2. requests a withdrawal of any amount.

2.3. Enhanced checks (see section 7) are required when a user’s deposits exceed EUR 5,000 in 30 days or EUR 20,000 in 12 months, when the user is a PEP, or when there are signs of unusual activity.

2.4. We may request any KYC documents from any user at any time.

3. The KYC Process

3.1. During the KYC process, the user enters their personal details and uploads:

3.1.1. a copy of a valid government-issued photo ID (front and back, where the document has two sides);

3.1.2. a selfie of the user holding the same ID document, or a liveness check through our verification provider;

3.1.3. a bank statement or utility bill issued in the last three months, showing the user’s name and current residential address;

3.1.4. proof of ownership of the payment method used for deposits.

3.2. Once the documents are uploaded, the account receives the status “Pending Review”. Our KYC Team reviews the documents within 24 hours and informs the user by e-mail of one of the following outcomes:

3.2.1. Approved;

3.2.2. Rejected (with the reason);

3.2.3. More information needed (the status remains unchanged).

3.3. While the account has the status “Pending Review”, the user:

3.3.1. can use the platform normally;

3.3.2. cannot make total deposits above EUR 500 (or currency equivalent) until approval;

3.3.3. cannot complete any withdrawal.

3.4. If the deposit was made with a bank card, we may request a photo of both sides of the card. The middle eight digits and the CVV/CVC code must be covered. Only the cardholder name, the first six and last four digits and the expiry date should be visible.

3.5. Users may also be asked to take part in a video or telephone interview.

4. Accepted Documents

4.1. Proof of identity: a valid passport, national identity card or driving licence with photo. The document must be in colour, clear, show all four corners and must not be expired.

4.2. Proof of address: a utility bill (electricity, water, gas, landline or internet), a bank or credit card statement, a tax or government letter, or a residence certificate, issued within the last three months. P.O. boxes are not accepted.

4.3. Proof of payment method: for cards, a photo as described in clause 3.4; for e-wallets, a screenshot of the account profile showing the holder’s name; for bank transfers, a bank statement showing the account holder’s name; for cryptocurrency (where offered), proof of control of the wallet.

4.4. Proof of income or source of funds: recent payslips, tax returns, bank statements covering at least three months, company accounts, sale contracts, inheritance documents or similar.

4.5. Documents in a language other than English or Spanish may require a certified translation into English.

5. Restricted Countries

5.1. Users must not use the Service if they are residents of, or are accessing the Website from, any of the following countries and territories:

• Australia
• Austria
• Belgium
• Costa Rica
• Cuba
• France and its overseas departments and territories
• Germany
• Israel
• Italy
• Netherlands and its territories (including Aruba, Curaçao, Sint Maarten and the Caribbean Netherlands)
• Ontario (Canada)
• Portugal
• Spain
• Syria
• Union of the Comoros (including the Autonomous Island of Anjouan)
• United Kingdom (including the Isle of Man, Jersey and Guernsey)
• United States of America and its territories and possessions
• Crimea and the temporarily occupied regions of Donetsk, Luhansk, Zaporizhzhia and Kherson (Ukraine)
• All FATF blacklisted countries (High-Risk Jurisdictions subject to a Call for Action), currently the Democratic People’s Republic of Korea (North Korea), Iran and Myanmar
• Any country subject to comprehensive United Nations sanctions
• Any other jurisdiction deemed prohibited by the Anjouan Offshore Finance Authority, or where online gambling is prohibited by law

5.2. Location is checked through IP geolocation, device data and proof of address. VPNs, proxies and similar services are blocked where detected.

6. Guideline for the KYC Process

The KYC Team checks the following points.

6.1. Proof of ID:

6.1.1. the document is genuine and has not been edited;

6.1.2. the full name matches the name on the account;

6.1.3. the date of birth matches the account and the user is over 18;

6.1.4. the document does not expire within the next 3 months;

6.1.5. the signature is present, where the document has one.

6.2. Proof of residence:

6.2.1. the document is a bank statement, utility bill or other accepted document;

6.2.2. the full name matches the account and the proof of ID;

6.2.3. the address matches the address on the account;

6.2.4. the date of issue is within the last 3 months.

6.3. Selfie with ID or liveness check:

6.3.1. the person is the same as in the ID document;

6.3.2. the ID document in the selfie is the same as the one uploaded, with the same photo and document number.

6.4. Bank card or payment method:

6.4.1. photos of both sides of the card are provided where requested;

6.4.2. the CVV/CVC code is not visible;

6.4.3. the cardholder name and visible digits match the account and the payment records.

6.5. Screening: the user is re-screened against sanctions, PEP and adverse media lists.

7. Enhanced Due Diligence

7.1. Enhanced checks apply to PEPs, users from higher-risk countries, users whose deposits exceed EUR 5,000 in 30 days or EUR 20,000 in 12 months, and users whose activity does not match their profile.

7.2. In these cases we may request proof of income or source of wealth, details of the user’s occupation and employer, statements of the payment system used for deposits, and a video interview.

7.3. Accounts subject to enhanced checks require the approval of the Money Laundering Reporting Officer (MLRO) before withdrawals are paid.

8. Notes on the KYC Process

8.1. When the KYC process is unsuccessful, the reason is documented and a support ticket is created. The ticket number and an explanation are sent to the user by e-mail.

8.2. Once all required documents are received and approved, the account status changes to “Approved”.

8.3. Documents are rejected if they are expired, blurred, cropped, edited, in another person’s name, or appear forged. Suspected forged documents are reported to the MLRO.

8.4. Verified information is refreshed periodically, and whenever the user changes their name, address, country or payment method. Expired documents must be replaced before the next withdrawal.

9. Other AML Measures

9.1. If a user has not passed full KYC when it is required, they cannot make further deposits or withdrawals of any amount, and their account may be closed within 14 calendar days.

9.2. If a user has passed KYC successfully:

9.2.1. there is a deposit limit per transaction of EUR 2,000 (or currency equivalent);

9.2.2. before any withdrawal there is an automated and manual check of the account activity and balance, to confirm that the amount withdrawn results from genuine activity on the platform;

9.2.3. withdrawals are paid only to a payment method in the user’s own name, and wherever possible to the method used for depositing.

9.3. Under no circumstances may a user transfer funds directly to another user.

9.4. A user may hold only one account. Accounts linked by personal details, payment methods, devices or IP addresses are reviewed and may be closed.

9.5. Users under 18 are not accepted. If a user is found to be under age, the account is closed, deposits are returned and winnings are voided.

9.6. We reserve the right to request any additional documents we consider necessary and appropriate in each case.

10. Data Protection

10.1. KYC documents are processed in accordance with our Privacy Policy, stored securely and encrypted, and accessed only by authorised staff.

10.2. KYC records are kept for at least 5 years after the account is closed, as required by anti-money laundering law and our licence.

11. Contact

For any questions about verification, please contact axionplay.support@gmail.com.