Axionplay

Last updated: 05.10.2026

1. Introduction

1.1. The website https://axionplay.online (the “Website”) is owned and operated by 3-102-056694, a limited liability company registered in COSTA RICA with company registration number 3-102-056694, with registered address at Province 01 San José, Canton 01 San José, Mata Redonda, Las Vegas Neighborhood, two-story blue building diagonal to La Salle High School, operating under the brand AxionPlay (the “Company”, “we”, “us”).

1.2. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit the Website, register an account or use our services (the “Service”). We are the controller of your personal data.

1.3. We collect only the data we need to provide the Service, meet our licence and legal obligations, protect our users and prevent crime. We never sell your personal data.

1.4. This policy should be read together with our Terms and Conditions, AML Policy, KYC Policy and Responsible Gaming Policy.

2. Applicable Laws

2.1. We process personal data in accordance with:

2.1.1. Costa Rica’s Law No. 8968 on the Protection of Persons regarding the Processing of their Personal Data and its regulations;

2.1.2. the conditions of our licence from the Anjouan Offshore Finance Authority;

2.1.3. the anti-money laundering laws that require us to collect and keep certain data;

2.1.4. where we serve users in the European Economic Area, the principles of the EU General Data Protection Regulation (GDPR).

3. Principles

3.1. We process personal data lawfully, fairly and transparently; only for specified and legitimate purposes; limited to what is necessary; accurately; for no longer than necessary; and securely.

4. Data We Collect

4.1. Identity data: full name, date of birth, gender, nationality, copies of identity documents, photos, selfies and liveness checks.

4.2. Contact data: residential address, e-mail address and phone number.

4.3. Account data: username, encrypted password, currency, preferences, limits and self-exclusion status.

4.4. Financial data: masked payment card details, e-wallet and bank account details, cryptocurrency wallet addresses, deposits, withdrawals and balance, proof of income and source of funds, and occupation.

4.5. Gaming data: bets, wins, losses, game history, session times, bonuses and loyalty points.

4.6. Technical data: IP address, location, device identifiers, browser, operating system, log-in times and cookies.

4.7. Communications: live chat transcripts, e-mails, call recordings and complaints.

4.8. Screening and risk data: results of sanctions, PEP and adverse media screening, fraud and risk scores, and responsible gaming indicators.

4.9. Marketing data: your marketing consents and preferences and the affiliate or campaign through which you joined.

4.10. We collect data directly from you, from your use of the Website, and from third parties such as verification providers, payment providers, game providers and screening services.

5. Sensitive Data and Minors

5.1. We do not ask for sensitive data such as health, religion or political opinions. However, screening may show that you are a politically exposed person, and you may tell us about gambling-related difficulties; we use such information only to meet our legal obligations and to protect you.

5.2. The Service is only for persons aged 18 or over. We do not knowingly collect data from minors. If we learn that a minor has registered, we close the account and delete the data, except what we must keep by law.

6. How We Use Your Data

6.1. To register and manage your account, provide games, and process deposits, bets, bonuses and withdrawals. Legal basis: performance of our contract with you.

6.2. To verify your identity, age, address and location, and to screen against sanctions and PEP lists. Legal basis: legal and regulatory obligation.

6.3. To prevent, detect and report money laundering, terrorist financing and fraud. Legal basis: legal obligation and our legitimate interest in preventing crime.

6.4. To apply responsible gaming tools, detect signs of problem gambling and contact you. Legal basis: legal obligation and protection of your vital interests.

6.5. To answer support requests and complaints, and to record chats and calls for quality and dispute resolution. Legal basis: contract and legitimate interest.

6.6. To keep the Website secure and prevent abuse. Legal basis: legitimate interest and legal obligation.

6.7. To analyse the use of the Service and improve it, using aggregated or pseudonymised data where possible. Legal basis: legitimate interest.

6.8. To send you marketing by e-mail, SMS or push notification, and personalised offers. Legal basis: your consent.

6.9. To respond to requests from the regulator, courts and law enforcement. Legal basis: legal obligation.

7. Marketing

7.1. We send marketing only with your consent. You can withdraw consent at any time in your account settings, through the unsubscribe link in any e-mail, or by contacting us.

7.2. We never send marketing to self-excluded users, users on a time-out or minors, and we stop marketing to users showing signs of problem gambling.

8. Automated Decisions and Profiling

8.1. We use automated systems to assess money laundering and fraud risk, detect duplicate accounts and bonus abuse, detect signs of problem gambling and, if you consent to marketing, personalise offers.

8.2. These systems may lead to restrictions on your account. Significant decisions are reviewed by a person, and you may ask for human review by contacting us.

9. Sharing Your Data

9.1. We share personal data only where necessary, under written agreements requiring confidentiality and security, with:

9.1.1. payment providers and banks;

9.1.2. identity verification, sanctions screening and fraud-prevention providers;

9.1.3. our platform provider and game providers;

9.1.4. hosting, customer support and communication providers;

9.1.5. affiliates, using pseudonymised data only, to calculate commission;

9.1.6. auditors, testing laboratories and professional advisers;

9.1.7. the Anjouan Offshore Finance Authority;

9.1.8. Costa Rican and other authorities, law enforcement, courts and financial intelligence units, where required by law;

9.1.9. a buyer or successor of our business, under confidentiality.

10. International Transfers

10.1. Your data may be processed in countries other than your own, including Costa Rica, the Union of the Comoros and the countries where our providers operate. We protect such transfers with contractual safeguards.

11. Data Retention

11.1. Identity, KYC, transaction and game records are kept for at least 5 years after your account is closed, or longer if required by law or the regulator.

11.2. Self-exclusion records are kept for the length of the self-exclusion and at least 5 years afterwards.

11.3. Support records and complaints are kept for 5 years after the last contact.

11.4. Marketing data is kept until you withdraw your consent.

11.5. Technical logs are kept for 12 months unless needed for an investigation.

11.6. After these periods, data is securely deleted or anonymised.

12. Your Rights

12.1. Subject to the law and our legal obligations, you have the right to:

12.1.1. access your personal data and receive a copy;

12.1.2. correct inaccurate data;

12.1.3. request deletion of data we are not required to keep;

12.1.4. restrict or object to processing, including profiling;

12.1.5. object at any time to direct marketing;

12.1.6. receive your data in a portable format;

12.1.7. withdraw your consent at any time;

12.1.8. complain to a supervisory authority, including Costa Rica’s Agency for the Protection of Personal Data (PRODHAB).

12.2. To exercise your rights, e-mail axionplay.support@gmail.com. We may ask you to confirm your identity. We will reply within the time required by law, and under Costa Rican law within 5 business days.

13. Security

13.1. We protect your data with TLS encryption, encryption of passwords and identity documents, firewalls and DDoS protection, role-based access with two-factor authentication for staff, access logging, regular security testing, staff training and secure backups.

13.2. No system is completely secure. Please keep your password safe and log out on shared devices.

13.3. If a data breach is likely to put your rights at risk, we will notify you and the relevant authorities without undue delay, as required by law.

14. Cookies

14.1. Cookies are small files stored on your device. We use:

14.1.1. strictly necessary cookies for log-in, security, fraud prevention and geolocation, which do not need consent;

14.1.2. functional cookies to remember your language, currency and settings;

14.1.3. analytics cookies to understand how the Website is used;

14.1.4. marketing and affiliate cookies to track how you found us and show relevant offers.

14.2. Functional, analytics and marketing cookies are used only with your consent, which you can change at any time through the cookie banner or your browser settings.

15. Third-Party Websites

15.1. The Website may link to other websites. We are not responsible for their privacy practices.

16. Changes to This Policy

16.1. We may update this policy. Material changes will be notified by e-mail or on the Website before they take effect.

17. Contact

17.1. For any questions or requests about your personal data, please contact axionplay.support@gmail.com.