Responsible Gaming
Last updated: 05.10.2026
Please read this information carefully for your own benefit.
https://axionplay.online is owned and operated by 3-102-056694, a limited liability company registered in COSTA RICA with company registration number 3-102-056694, with registered address at Province 01 San José, Canton 01 San José, Mata Redonda, Las Vegas Neighborhood, two-story blue building diagonal to La Salle High School, operating under the brand AxionPlay (the “Company”).
1. Interpretation and Definitions
1.1. Words with a capitalised first letter have the meanings defined below. The definitions have the same meaning whether they appear in singular or plural.
1.2. “Account” means a unique account created for You to access our Service.
1.3. “Company” (referred to as “the Company”, “We”, “Us” or “Our”) means 3-102-056694, operating under the brand AxionPlay.
1.4. “Service” means the Website and all games and services offered on it.
1.5. “Website” means https://axionplay.online and other websites owned by the Company.
1.6. “You” means the individual accessing or using the Service.
2. Responsible Gambling
2.1. For most of our users, gambling is entertainment, fun and excitement. We also know that for some users gambling can have negative effects on their health, finances, relationships and work. Problem gambling is recognised in medical science as a serious condition.
2.2. By “Responsible Gambling” we mean the measures we take to reduce the risk of these negative effects and to act when they appear.
2.3. Our commitments are to:
2.3.1. prevent anyone under 18 from gambling;
2.3.2. give every user free and easy-to-use tools to stay in control;
2.3.3. identify users at risk and act early;
2.3.4. market our Service responsibly;
2.3.5. train our staff to recognise and respond to problem gambling;
2.3.6. point users to independent help organisations.
2.4. The most important tools against the negative effects of gambling are knowledge and education about its risks, which support our users’ self-control.
3. Information and Contact
3.1. Our support team will help you by e-mail or live chat at any time, free of charge:
- E-mail: axionplay.support@gmail.com
- Live chat: available 24/7 on the Website
3.2. Our support team will not share any information about You without Your consent.
3.3. Our Responsible Gaming Officer, Renārs Stenkevics, oversees this policy and our responsible gaming measures.
4. Self-Assessment
4.1. You can test whether you may have a gambling problem by answering these questions honestly:
4.1.1. Do you spend more money or time gambling than you intended or can afford?
4.1.2. Do you need to gamble with larger amounts to get the same excitement?
4.1.3. Have you tried to win back money you have lost?
4.1.4. Have you borrowed money or sold things to gamble?
4.1.5. Have you felt that you might have a problem with gambling?
4.1.6. Has gambling caused you stress, anxiety or other health problems?
4.1.7. Have other people criticised your gambling?
4.1.8. Has gambling caused financial problems for you or your household?
4.1.9. Do you feel guilty about the way you gamble?
4.2. If you answered “yes” to one or more questions, we recommend that you set limits or take a break, and contact one of the help organisations listed in section 12.
4.3. You can also take a self-test at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
5. Helpful Hints for Responsible Gambling
We recommend the following to make sure gambling stays fun:
5.1. Set yourself a deposit limit. Decide how much you can afford to spend according to your financial situation, and play only with money intended for entertainment.
5.2. Do not chase your losses. Do not take bigger risks to win back what you have lost. Gamble for entertainment, not to make money.
5.3. Set yourself a time limit. Decide how long you will play and stick to it. Keep gambling in balance with your other activities.
5.4. Play smart. Do not gamble when you are stressed, depressed or under pressure, or under the influence of alcohol, drugs or medication.
5.5. Take breaks. Stop when you feel tired or find it hard to concentrate.
5.6. Only one account. Keep one account only, so you can track the time and money you spend.
5.7. Never borrow to gamble, and never gamble with money needed for bills, rent or food.
6. Responsible Gaming Tools
6.1. The following tools are available free of charge in your account settings, or through our support team:
6.1.1. Deposit limit: a maximum amount you can deposit per day, week or month.
6.1.2. Loss limit: a maximum amount you can lose per day, week or month.
6.1.3. Wager limit: a maximum amount you can bet per day, week or month.
6.1.4. Session time limit: a maximum time you can stay logged in, after which you are logged out automatically.
6.1.5. Reality check: a reminder every 15, 30 or 60 minutes showing how long you have played and your net result.
6.1.6. Time-out: a break of 24 hours, 7 days, 30 days or 6 weeks.
6.1.7. Self-exclusion: a longer exclusion described in section 8.
6.1.8. Account history: a full record of your deposits, withdrawals, bets and wins.
6.2. Decreases to limits take effect immediately. Increases or removal of limits take effect only after a cooling-off period of at least 24 hours.
6.3. A time-out cannot be ended early. During a time-out you cannot play, deposit or receive marketing.
7. Minor Protection
7.1. You must be 18 years or older to use our Service. We verify the age of our users in accordance with our KYC Policy.
7.2. If we find that a user is under 18, the account is closed immediately, deposits are returned and all winnings are voided.
7.3. To avoid misuse, keep your login details secure and do not leave your device logged in where minors can access it.
7.4. We recommend using filtering software to prevent minors from accessing unsuitable content on the internet, such as Net Nanny, Qustodio, Norton Family or CyberPatrol.
8. Self-Exclusion
8.1. If you have been diagnosed with a gambling addiction, or you wish to stop gambling for any other reason, we will help you to stay away from our Service. “Self-Exclusion” means that you voluntarily exclude yourself from all gambling services on the Website. It cannot be reversed during the period you choose.
8.2. You can self-exclude through your account settings, or by contacting our support team at axionplay.support@gmail.com, for one of these periods: 6 months, 1 year, 3 years, 5 years, or permanently.
8.3. During Self-Exclusion:
8.3.1. your account is blocked and you cannot play or deposit;
8.3.2. any remaining verified balance is paid out to you;
8.3.3. any bonuses are cancelled;
8.3.4. all marketing to you stops.
8.4. Self-Exclusion is final for the chosen period and will not be reversed, for your protection. After a fixed period ends, your account will be reopened only at your written request and after a cooling-off period of at least 24 hours. Permanent self-exclusion cannot be reversed.
8.5. During Self-Exclusion you are not permitted to open a new account. We take reasonable steps to detect new accounts. Any attempt to open a new account during Self-Exclusion is a breach of our Terms and Conditions; the new account will be closed, winnings may be voided and the original account may be banned permanently.
8.6. A request to close your account because of gambling concerns will be treated as a self-exclusion of at least 6 months.
8.7. We also recommend installing blocking software, such as Gamban or BetBlocker, and excluding yourself from other gambling websites.
9. How We Identify Users at Risk
9.1. We monitor accounts for signs of problem gambling, including sudden increases in deposits or time spent, repeated deposits after losses, cancelled withdrawals, long sessions at night, frequent requests to raise limits, and statements about financial or emotional distress.
9.2. When we see such signs, we may, depending on the level of risk:
9.2.1. send you a message with information about your play and our tools;
9.2.2. contact you personally;
9.2.3. stop sending you marketing and bonus offers;
9.2.4. apply deposit limits or a time-out to your account;
9.2.5. suspend or close your account.
10. Responsible Marketing
10.1. We never direct marketing at minors or at self-excluded users.
10.2. Our marketing never suggests that gambling can solve financial problems or is a way to earn money.
10.3. The key terms of every bonus offer, including wagering requirements, are shown clearly.
10.4. You can opt out of marketing at any time in your account settings.
11. Friends and Family
11.1. If you are worried about someone’s gambling on our Website, you can contact us at axionplay.support@gmail.com. We cannot share account information without the user’s consent, but we will review the account and may take action under section 9.
12. Where to Get Help
12.1. Independent organisations offer free and confidential help:
- Gamblers Anonymous: https://www.gamblersanonymous.org
- GamCare: https://www.gamcare.org.uk
- Gambling Therapy (worldwide, multilingual): https://www.gamblingtherapy.org
- BeGambleAware: https://www.begambleaware.org
- Gam-Anon (for family and friends): https://www.gam-anon.org
12.2. Blocking software:
- Gamban: https://gamban.com
- BetBlocker: https://betblocker.org